Shipping policy

Placing the Order

If you place an order with maisoncharlot.com, you will receive a confirmation email that Maison Charlot has received your order. This is a confirmation email that the system has received your order and the payment was completed. If you do not receive a confirmation email within 60 minutes (possibly due to the wrong email address), please contact us via the contact form, or send us an email at info@maisoncharlot.com and will be happy to fix this issue. 

 

Correct information

Make sure, when registering your personal data while confirming the order that the form contains accurate mandatory data. In the event of an error in the recipient's contact details, Maison Charlot cannot be held responsible for the possible non-delivery of the product.

 

Preparation and Dispatching 

The preparation of orders and dispatching can take 2-5 business days. Your art prints will be sent in a protective tube, and carefully slipped into kraft paper. Orders are shipped by La Poste, Colissimo service. You will be notified when the art print is dispatched and receive a tracking code.

Monitor your package and ensure someone is able to retrieve the poster upon arrival or you can pick it up at a service point.

Expected delivery time 

France: 1-3 Business days 

Europe: 5-8 business days

Rest of the world: 7-28 business days

 

I haven't received my order

If you haven't received your art print within 14 business days after you placed the order, contact your nearest local post to see if there is any delivery waiting in your name.

If the art print is still missing, contact us through the contact form or mail info@maisoncharlot.com so we can reship your order or refund you.

 

I want to change the address

In case you added the wrong address or wish to change it, please contact us as soon as possible through the contact form or email info@maisoncharlot.com. If the order is not shipped yet, we can cancel your order, and you have to place a new one with a new address. However, we can't guarantee that we'll have enough time to cancel your order, as it is one of our top priorities to get the product delivered as soon as possible. If the package left the production facility at the wrong address, we could not offer a refund. 

 

I want to cancel the order 

If you wish to cancel your order before it leaves our printing studio, please contact us as soon as possible through the contact form or send us an email at info@maisoncharlot.com. However, we can't guarantee that we'll have enough time to cancel your order, as it is one of our top priorities to get the product delivered as soon as possible. If the package left the production facility, we could not offer a refund.